Support

Questions, answered.

Find the topic closest to what you need. If it does not solve things, you can email support and a real person will read it.

Getting started

What is Inner Atlas, in one line?

A private place to reflect. You write in an ongoing conversation and get a reply that feels understood, and around it a durable picture of who you are quietly takes shape.

How do I begin?

Choose the way in that fits the moment: Discuss to just start talking, Check-in to notice how you are doing, or Planning to shape a day. There is no blank page to face, and no wrong way to start.

What is the difference between Maps and World?

Each session becomes its own map of what you surfaced, kept just as it was, so you can page back through them. World is the wider landscape of who you are becoming, and it only takes on what you decide is true.

What does Understanding do?

Understanding is where you decide. It proposes a possible piece of self-understanding, and you place it as something you are moving toward, something current, or something behind you, or you skip it or mark it false. It can notice possibilities. You decide what is true.

Will it just agree with me?

No. Inner Atlas remembers what you have said across sessions, asks precise questions, and points out tensions instead of smoothing them over. The choice always stays yours.

Signing in and devices

Do I need an account?

You sign in with Apple to start. That is the only way in, and there is no card to enter until you decide to subscribe.

Which devices does it run on?

Inner Atlas is a native app for iPhone, iPad, and Mac. One subscription on the same Apple ID covers all of them.

I am having trouble signing in. What should I do?

Make sure you are signed in to iCloud on your device and try again. If it still fails, email support@inneratlas.co.za and tell us your device and roughly when it happened.

Billing and subscription

Is there a free trial?

Yes. You get up to four sessions or one week, whichever comes first, to see if it fits before anything is charged.

What does it cost?

A single monthly subscription. The App Store shows your local price at checkout, which is R179.99 per month in South Africa. There is no annual plan.

Can I cancel?

Any time, from your subscription settings in the App Store. Your access continues until the end of the period you have paid for.

I subscribed, but a new device is not showing it.

Use Restore Purchases on the subscription screen. As long as it is the same Apple ID, your subscription will come back.

Is there Family Sharing?

Not right now. A subscription covers one Apple ID, and iPhone, iPad, and Mac signed in to that Apple ID all read the same subscription.

Your maps and sessions

My map did not change after I sent a message.

That is expected. A session becomes its own map when it closes, not on every line, and World only shifts when you place something as true in Understanding. Nothing is lost in between.

What is a session?

A bounded stretch of conversation. When it closes it is reflected back as a short, readable summary you can return to, and it becomes one of your maps.

Can I bring in writing I have already done?

Yes, two ways. Older writing lets you photograph paper or handwritten pages so they are read into text. Bring in a memory lets you carry across what another AI assistant already knows about you. Either way it arrives as possibility you meet, never as settled fact.

What are quests?

Open undertakings you are actually living, shown on your World. They have no scores or predicted next steps, and they move only when you do.

Privacy and your data

Is my writing sold or used for ads?

No. Inner Atlas is never sold, there are no ads, and there is no third-party tracking or analytics tied to your identity.

Who can read what I write?

To read what you write and reply, your words are processed by third-party AI providers. They do not keep your writing and do not use it to train their models. A small team can access content only where it is needed to run the service, which is set out in the Privacy Policy.

Do you use my writing to train AI models?

No. Your writing is never used to train outside models, and it is never sold.

Can I export or delete my data?

Yes, any time, from inside the app. You can export everything, and deleting your account is real and takes only a couple of taps.

Safety and wellbeing

Is Inner Atlas therapy?

No. It is a space for reflection and self-understanding, not therapy, diagnosis, or treatment, and not a substitute for licensed care.

What should I do in an urgent mental health crisis?

Contact local emergency or crisis services right away and reach out for direct human support. Inner Atlas can point you to support resources, but it is not a crisis service.

Can I use Inner Atlas alongside therapy?

Yes. It is a place to keep what comes up between sessions, while treatment decisions stay with qualified professionals.

Getting help

How do I get help or report a problem?

Email support@inneratlas.co.za. Tell us what happened, what you expected, your device, and roughly when, and a screenshot if you can. Every message is read.

Where can I suggest an improvement?

Email support@inneratlas.co.za and describe the problem and the outcome you want. Feature requests are reviewed as we iterate.

Will support always reply individually?

Not always. Every message is read and triaged, and the most serious issues are handled first.

Still stuck? Email support